Friction register

Each lane keeps one owner, one drag tier, one board audience, and one cleanup move attached.

The friction register keeps the operating story tied to the exact lane where coordination or tool overhead is still distorting execution.

SIMPLIFY

AI governance

Tier: PRESSURED

Owner: Chief AI Officer

Audience: Board technology committee

Narrative: AI governance is high-value, but decision latency is the main tax on scaling it cleanly.

Friction score: 71

Reduce approval depth for recurring policy patterns and assign one final owner per packet.

STANDARDIZE

Procurement / trust

Tier: PRESSURED

Owner: Chief Commercial Officer

Audience: Board growth committee

Narrative: Procurement is scalable, but evidence overhead is the main source of wasted effort.

Friction score: 66

Define one canonical answer-and-proof bundle so commercial teams stop rebuilding the same trust material.

AUTOMATE

Biotech / diagnostics

Tier: CONSTRAINED

Owner: Quality systems lead

Audience: Board compliance committee

Narrative: Biotech is credible, though its scaling drag lives in multi-owner handoff complexity.

Friction score: 74

Create a thinner QA-to-release closure path with one owner and one summarized evidence packet.

CONTAIN

FinTech

Tier: CONSTRAINED

Owner: Chief Revenue Officer

Audience: Board finance committee

Narrative: FinTech has strong pull, though change friction keeps weakening execution reliability.

Friction score: 78

Isolate change surfaces and shrink the retest burden each control update creates.

ESCALATE

Nonprofit / foundation ops

Tier: PRESSURED

Owner: Principal operator

Audience: Board strategy committee

Narrative: Nonprofit is portable, though its main drag is ownership ambiguity across related workstreams.

Friction score: 64

Assign one named closer for each grant, outcome, and stewardship packet.

AUTOMATE

Robotics

Tier: BROKEN

Owner: Principal operator

Audience: Board innovation committee

Narrative: Robotics is strategically interesting, though tool fragmentation is still overwhelming the small proof set.

Friction score: 83

Collapse the operator views so one incident does not require three separate toolchains.